Terms & Conditions

Welcome to the John Jenkins website terms and conditions. These terms and conditions apply to the use of this website and by accessing and using this website you agree to be bound by the following terms and conditions.

This Website is operated by John Jenkins & Sons Limited whose registered office is Nyewood, Petersfield, Hampshire GU31 5HZ UK. Company registration number 576342 ENGLAND and VAT number of 243 1519 86 GB. Our main telephone number is +44 (0) 1730 821811 and our email address is office@johnjenkins.co.uk. Any reference to ‘John Jenkins’, ‘we’, ‘us’ or ‘our’ refers to John Jenkins & Sons Ltd. References to ‘you’ and ‘your’ refer to those placing an order with John Jenkins & Sons Ltd.

These terms and conditions do not affect your statutory rights.

We take every care to ensure that the descriptions and specifications of our products are correct. However these are only intended to give a general description of the products and are not intended to be binding.

TRADE ACCOUNT

To open a Trade Account you should supply us with two trade references of companies that you currently deal with together with your full trading name, address, and type of business you are – Retailer, Hospitality etc. We can issue you with a new account form on request.

DELIVERY

We will try to despatch all orders within three to five days of receipt, providing items are available. Please allow for up to 10 days at busy times, such as the run up to Christmas.

Whilst we make every effort to deliver your order promptly we will not be liable for any loss caused to you by late delivery or for late deliveries as a result of Carrier Company actions which are beyond our control. We cannot deliver to PO Box numbers.

If you do not receive your order within a reasonable time please contact us at office@johnjenkins.co.uk and we will investigate and advise you of the expected delivery time.

Please do not take delivery of any packages or cartons that are damaged or open, and ask the Carrier to return the parcel or parcels to us. We will then contact you to ask if you wish for a re-delivery or refund.

No invoice details are included within our packages unless requested. To request an invoice please contact us.

DAMAGED GOODS

We will always take great care to make sure that you receive your order in perfect condition. However if your goods are found to be damaged or faulty on receipt please email us at office@johnjenkins.co.uk or telephone 01730 821811 within 7 days of receiving the order advising us of the problem. We will then issue a returns authorisation code and instructions on how to return the goods to us.  We will arrange for a Carrier to collect the goods, which should be wrapped in their original packaging, and ask that you obtain from the Carrier a receipt confirming they have collected the goods for return to us. On receiving your goods back we will check for the reported damage or fault and will credit you or replace the goods as requested. We will not be liable for any return Carrier costs if the goods are found to be in perfect condition and this cost will be deducted from the refund. We cannot accept any claims for damage caused by you the customer.

RETURNS

We hope you will be delighted with your purchases from John Jenkins. If you however wish to return any items we shall be pleased to correct this for you. To receive a credit or exchange you must advise us in writing by email or post within 7 days of delivery to you.

In order to arrange a credit, return or exchange you will require a returns authorisation code. You can obtain this by emailing our customer service email address office@johnjenkins.co.uk.

You will receive a reply with an authorisation code that you will need to quote on all correspondence and also instructions on how to proceed with the product return.

GENERAL

We reserve the right to amend any part of our website and to withdraw products if necessary.

All copyright, trademarks and all other intellectual property rights in all materials on this website are made available to you as part of your use of this site and remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You may only use material from this site for the purpose of ordering goods from us. You acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to copy, reproduce, transmit, publish, distribute, commercially exploit or create derivative works of such material and content without our written permission..

The Terms and Conditions of this website are governed by the laws of England and Wales and any disputes arising will be dealt with by the courts of England and Wales only.

PRIVACY POLICY

John Jenkins & Sons Ltd respects your privacy and will only use the personal information that you supply us in relation to when you use our website. We will fully comply with all applicable UK Data Protection and consumer legislation

COOKIE POLICY

Cookies are used to keep track of your current session and to remember you when you return to the site. Most web browsers have cookies enabled. Our cookies don’t store sensitive information such as your name, address and payment details. Please note that cookies cannot harm your computer and we only use encrypted information gathered to help improve your experience of the site.